Jo expect kiya tha woh nahi mila
Mujhe lagta tha ki jab maine WFHI ka software lena shuru kiya tha toh mujhe puri madad milegi sales process mein aur pre-purchase support bhi straightforward hoga, par experience thoda alag raha. Pehle sign-up aur invoice process kaafi confusing tha, madad mangni padi bar bar taaki samajh paun ki kya charge hua hai aur kis tarah se payment karna hai. Onboarding ke dauraan bhi training se related kuch cheezein thodi unclear thi, jiska asar usability par pada. Phone pe support to tha, lekin timing ke hisab se mujhe baar baar call schedule karne pade taaki koi available ho. Software ke basic features theek the, like dialer and database, par wo bhi kuch expectations ke mutabiq nahi the jaise mujhe chahiye tha. Agar agli baar mujhe firse purchase karna hoga, toh definitely mujhe koi help ya guidance ki zaroorat padegi kyunki sab kuch easily samajhna aur operate karna itna simple nahi tha. Mujhe laga tha zyada streamlined process milega, lekin jo mila usmein thodi complexity thi. Overall experience ko dekha jaye toh main zyada khush nahi hoon, par ek baat achhi thi ki regular updates aate rahe, jisme software thoda improve hua.