Jo expect kiya tha usse bohot door hai support ka haal
Pehle main dusri similar software use karti thi jahan se mujhe support thoda acha lagta tha. Yahan support ke liye jab bhi phone kiya to samajh nahi aaya ki mujhe kya help mil rahi hai. Har call par mujhe apni baat baar baar samjhani padti thi aur lagta tha ki woh bas apna kaam pura kar rahe hain bina zyada help kiye. Training thi jo thik thi, par jab real issue aaya toh lagta tha ki support team ready nahi hai uska solution dene ke liye. Ye software thoda intuitive lagta hai par agar technical problem aaye toh time waste hota hai support ke saath. Database feature kabhi kabhi slow karta hai, aur dialer ka performance bhi itna achha nahi hai humare liye. Onboarding thoda complex tha, mujhe har step samajhne me waqt lag gaya. Updates automatic aaye par kabhi kabhi bugs bhi laaye. Overall main expect karti thi better communication aur help, par kya mil raha hai vo bahut behind hai mera pehle ke experience se. Agar aapko quick aur responsive support chahiye toh ye thoda disappointing hoga.