jo expect kiya tha uske mukable thoda response time slow tha
Mera initial impression sales team se jab baat ki thi, toh mujhe achha laga kyunki unhone process achhe se explain kiya tha. Maine socha tha ki response time thoda aur tez hoga once main interested hoon product mein. Lekin jab contact kiya support ko, toh kabhi kabhi reply mein delay hota tha, jo thoda frustrating tha. Unka tone warm tha aur wo patiently meri queries sunte the, par waqt par solution milna thoda unpredictable tha. Onboarding aur payment instructions clear thi, jisme koi dikkat nahi aayi. Software features jaise database aur dialer sahi se kaam kar rahe the, jo mujhe pasand tha. Mujhe laga tha ki pre-purchase phase mein jitni information di gayi thi, waise hi smooth aur fast service milegi telephonic support mein bhi, par reality mein response thoda slow tha. Expected aur actual ke beech yeh jo fark tha, wo bataata hai ki process mein thoda aur improvement ho sakta hai. Phir bhi overall experience thanda nahin tha, aur main aage bhi company ke software ko use kar sakta hoon bas support mein thodi aur efficiency chahiye.