Jo expect kiya tha uske mukable thoda confusing labeling mila
Sale aur pre-purchase process mein mujhe lagta tha ki sab cheezein simple aur straight honi chahiye. Lekin jab maine software ke dashboard ko dekha toh kuch terms samajhna mushkil tha. Labels thode technical lage jo maine expect nahi kiye the. Matlab agar kisi ko basic knowledge hai toh samajh sakta hai, par jinke paas nahi hai unke liye confusing ho sakta hai. Website pe jo information di gayi thi uske hisaab se mujhe laga ki invoicing process neat hoga, lekin mujhe invoices mein kuch cheezein confuse kar rahi thi. Sign-up ke time pe form simple tha, par billing terminology ko samajte thode waqt lage. Support se poocha toh woh achhi tarah samjhaane lage, par pehle se clear nahi thi labeling. Jo mujhe lagta tha ki training se pehle clear instructions milengi regarding software features, wo thodi late mili. Toh basically marketing ne jo impression diya tha usse thoda alag hi tha experience. Overall product achha tha, par expectations aur reality mein thoda gap tha in terms of labeling aur instructions ke hisaab se.