Jo expect kiya tha, kuch steps uss order mein nahi mile
Sign-up aur pre-purchase process mujhe generally acha laga, par mujhe laga tha ki steps zyada logical order mein honge. Pehle toh training modules ke baare mein detail samjhayega, uske baad software ke trial denge. Par yahan pe mainly pehle billing aur payment details maangi gayi thi, jo thoda ajeeb laga. Thoda confusing tha ki pehle payment karni padegi bina software ko fully samjhe. Software access mila, par training start karne mein thoda time lag gaya, jo expected se alag tha. Sales team se baat karne par clarity milti thi, par customer se pehle poochna chahiye ki wo kis level par seekhna chahte hain. Invoice aur payment process simple tha, lekin pre-purchase guidance thoda better ho sakta tha agar step-by-step aur easily arranged hota. Overall, system me improvements ki gunjaish hai, varna software feature-wise theek tha aur dialer achha function karta tha.