Jo expect kiya tha aur jo mila wo alag tha
Mujhe lagta tha ki support waala part bilkul seamless hoga, par waise nahi tha. Jab main sign-up kiya tha, toh socha tha ki sab clear instructions milengi aur call support bhi smooth hoga. Par jab training and onboarding chal rahi thi, toh bahut baar mujhe lagta tha ki baar-baar same question poochne padte hain, aur kabhi kabhi replies slow hote hain. Database feature thoda confusing laga initially, I mean mujhe laga tha ki main jaldi se apna data integrate kar lungi, par kaafi time laga adjustment mein. Payment process toh thoda better tha, invoicing clear mili par phir bhi thoda manual intervention chahiye tha. Dialer aur calling tools kisi had tak kaam kiye, par mujhe lagta tha ki woh us speed se nahi chalu honge jaise maine socha tha. Overall, support se to main thoda thak gayi hoon kyunki baar-baar wohi baat repeat karni padti hai aur exact jo expect kar rahi thi main, waise nahi mila. Par haan, kuch cheezein kaafi thik thi jo mujhe support karti thi throughout the week. Phir bhi main ye experience thoda mixed hi kahungi, bas chal rahe hain abhi ke liye.