Jo cheezein missing thi in sales process
Mujhe lagta hai ki sales aur pre-purchase mein kuch major kami thi. Jab maine pehli baar software ke baare mein inquiry ki, toh jo clarity thi woh nahi rahi. Information thodi unclear thi aur jab mujhe lage ki koi dikkat hai, toh response bhi itna quick nahi mila. Sales team ne issues ko handle karne mein zyada madad nahi kiya, aur main disappointed thi. Support ke phone par baat karne mein jyada time lag gaya aur feedback lena bhi complicated tha. Mujhe realise hua ki system aur jo promise ki gayi thi, unmein gap tha. Training ke bergain detail clear nahi thi jo decision lene mein problem create karta hai. Documentation ko bhi better kiya jana chahiye, takki users ko pata chale ki kya expect karein before they buy. Jo sabse achha laga woh tha database feature, woh thoda smooth work kar raha tha, lekin baaki experience utna satisfying nahi hua. Isliye main sochti hoon ki agar process improve hua toh zyada log sahaj mahsoos karenge.