Jo chahiye tha wo mila nahi tha, support mein gap tha
Mujhe bola gaya tha ki support se madad milti rahegi jab zarurat ho toh, par main yeh kehna chahti hoon ki jo cheezein chahiye thi wo poori nahi mili. Dashboard aur training documents analyze karne ke baad, dusra step billing queries ke liye thoda unclear tha. Support center tak pahunchna thoda mushkil tha because mujhe baar baar alag-alag numbers par call karna pada. Ye kaafi time-consuming tha aur main apni queries ko jaldi solve nahi kar paayi. Call support mein response mila par wo hammesha direct solution nahi deta tha, kabhi baar mujhe khud explore karna padta tha database features ko samajhne ke liye. Jo baat missing thi woh clear escalation path ya kisi precise manual ka absence tha jo mujhe confusion se bachata. Thoda aur detailed follow-up training ya documentation milti toh shayad mujhe zyada asaani hoti. Overall, support achha tha par expected guidance thodi kam thi.