jis hours ki umeed thi, utne support hours nahi mile
Main ne socha tha ki support team mera kaam karne ke hours ke hisaab se available rahegi, par woh utna matabik nahi tha. Jab main telephonic support lene ki koshish kar raha tha during late evening, toh kabhi kabhi connect karna mushkil ho jaata tha. Training aur onboarding ke dauran bhi same problem aayi thi; jab mujhe call centre se baat karni thi, facility band hoti thi ya response late aata tha. Mujhe laga tha ki agar WFHI ke updates hamesha automatic ho jaayenge toh mera workflow aasaan ho jaayega, par phir bhi kabhi kabhi manual intervention ki zaroorat padi. Invoicing system aur payment process clear tha, lekin support hours ki wajah se frustration bhi hui hai. Main ab ye soch raha hoon ki agle dafa call karne se pahle timing dekhna padega, kyunki yeh availability expected se different thi.