Jaisa expect kiya tha waise support nahi mila
Maine pehle kisi aur software ka use kiya tha aur usme support thoda better tha. Yahan call karte hi lagta hai ki bas aapko samajhne ki koshish nahi kar rahe hain, baar baar wahi baatein repeat karani padti hain. Support staff se baat karte waqt frustration badh jati thi kyunki unka jawab bahut dull tha aur problem ko samajhne mein wo jyada madad nahi kar pa rahe the. Ek baar main onboarding ke issue ko lekar bhi unse baat kar rahi thi, to unhone bas standard reply diya bina kuch solve kiye. Dialer ya software mein koi glitch hua tha to woh bhi timely fix nahi hua, updates automatic hone ke bawajood problem bar bar ayi. Database feature mujhe thik laga tha, par uska integration jab fail hua tab support madad nahi kar paya. Agar aapko timely aur samajhdaar support chahiye toh shayad ye system aapke liye nahi hai kyunki jo communication yahan hota hai usme focus seriously missing feel hua. Main bahut baar explain kar chuki hoon apni problem, par help nahi mili, bas time waste hua. Mujhe laga ki main yahan better assistance paungi lekin disappointment hi ye rahi.