Jab tak response aaya, laga nahi ki kaam hoga
Main sales team se contact kar raha tha WFHI ke software ke liye. Pahle contact mein toh sab theek laga, logon ne mujhe thoda basic info diya, but baad mein jab detailed questions poocha, toh unka response slow ho gaya. Multiple baar phone aur email par contact kiya par timely reply nahi mila. Jo ek baar reply aaya, usmein bhi lag raha tha ki poora detail nahi diya gaya. Mujhe lagta tha ki clarity honi chahiye sales process mein, par yaha kaafi confusion thi. Training aur onboarding ke process ke baare mein pucha toh clear answer nahi mila jiski wajah se doubt hua ki product mere liye sahi hai ya nahi. Overall, lag raha tha ki log interested nahi the mera time value karne mein. Agar sales team better responsive hoti toh shayad main purchase decision jaldi le pata. Abhi aisa laga jaise main baar-baar message kar raha hoon bina kisi guarantee ke ki mera query solve hoga. Data base aur dialer ke baare mein zyda pata nahi chala pre-purchase, kyunki communication hi poor tha. Iss wajah se mujhe lagta hai ki sales support mein improvement ki zaroorat hai agar customer expect karta hai timely support aur sahaj process.