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WFHI review

Jab support waqai responsive laga tab awaaz nikli

3 out of 53 of 5Verified customerSupport and communication

Jab support waqai responsive laga tab awaaz nikli

Main ek software setup kar raha tha, jab pehla baar telephonic support call kiya toh ekdum thik laga ki koi sun raha hai. Response mila aur samjha bhi diya ki next step kya hona chahiye, par issues tab aaye jab routine follow-up mein kuch responses delay se aaye. Kabhi lagta tha ki update karna padega, toh usme thoda time lag raha tha support ko connect hone mein, especially jab database se kuch specific details chahiye thi. Lekin jab response aata tha toh kaam chal jata tha. Training ke dauran bhi kuch sawaal clear hue, par overall dono cheezon mein balance raha ki kahin delay par kahin timely help bhi milti thi. Communications generally formal thi aur call ke end mein summary mil jati thi, bas us follow-up mein thoda inconsistency dikha, jo frustrating tha. Lekin jo initial baatcheet hui thi, us mein mujhe laga ki agar har baar waisa hi mile toh kaafi acha rahega. Toh ek tarah se kaam ho raha tha, doosri taraf kuch interruptions bhi lagen, toh 3 star sahi bana mujhe.

Sachin GhoshGujarat, IndiaExperience: Published:
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