Jab samajh nahi aaya, tab support ne bhi help nahi ki
Main initially WFHI software ko use karne ki koshish kar raha tha aur mujhe lag raha tha ki shayad training se sab kuch clear ho jayega, par unfortunately aisa nahi hua. Onboarding ke dauran, jab dialer configuration mein dikkat aayi, toh mene support ko call kiya par response tha tempting, par solution mujhe nahi mila. Wo moment jab mujhe samajh aana chahiye tha ki kaise database feature ka use karun apni workflow mein, tab support ne mujhe clear guidance nahi di. Mujhe lagta hai ki agar wahan thoda detailed aur easy samjhane wala help mila hota, toh main aage badh pata. Payment process sahi tha, aur software updates se koi issue nahi hua, par communication kaafi disappointing tha. Aise lagta hai ki jab mujhe asli madad ki zarurat thi, tab support team thoda confused aur slow reaccion me rahi. Main agle baar asaani se khud nahi kar paunga jab mujhe problem aayegi toh, kyonki unke pass required knowledge ya readiness nahi thi jo mujhe chahiye thi.