jab samajh nahi aaya, tab help chahiye thi
Training start karte waqt maine socha tha ki software ko samajhna itna mushkil nahi hoga. Par jab onboarding mein database features aur calling tools use karna shuru kiya, tab mujhe sab kuch clearly samajh nahi aaya. Pehle session mein instructions thode unclear lage the, aur mujhe baar baar sochna padta tha ki kya karna hai. Training ke beech mein jab dialer set karna pada, tab bhi thodi confusion thi ki kaunse buttons press karne hain. Ye sab dekhke laga ki mujhe dusri baar bhi help leni pad sakti hai. Automatic updates kabhi kabhi features badal dete hain, jo maine pehle se expect nahi kiya tha. Onboarding ke last mein, jab software chalane ki practice kar rahi thi, tab thodi clarity aayi ki kis tarah kaam karna hai. Par woh moment pura click nahi gaya ki main independent ho gayi hoon. Mujhe lagta hai, agli baar bhi kisi assistance ke bina ye pura samajhna mushkil hoga. Support team ki call pe baat karne mein waqt laga aur thoda frustrating tha. Sign-up aur payment process thik tha, lekin training structure zyada clear nahi tha mere liye.