jab samajh nahi aaya aur wait karna pada unnecessarily
I found the sales and pre-purchase process quite frustrating because it involved a lot of repetition and waiting which seemed unnecessary. During the initial sign-up and while trying to understand how the billing works, I often had to repeat the same questions on calls as if the team wasn’t properly coordinated. Yeh sequence baar-baar repeat hone laga, aur mujhe samajh nahi aaya ki itni der kyu lagti hain in basic cheezon ko clear karne mein. Also, the invoice delivery was delayed multiple times, aur phone support pe wait karna padta tha jab mujhe koi quick help chahiye thi. Mujhe laga tha ki jab finally mujhe service mil jayegi toh sab smooth hoga, par unfortunately timing aur coordination mein kaafi problem rahi. This process really made me question if the whole setup was ready for handling new customers efficiently without wasting their time.