Jab samajh aaya ke support bhi theek se nahi mil raha
Main payment aur billing ka process shuru kiya tha via WFHI software, but support se baat karte karte laga ki response time kafi slow hai. Jab main kisi issue ke liye call karta tha, toh ya toh unka phone attend nahi hota tha ya phir baad mein callback aata tha. Invoice generation aur payment steps complicated lag rahe the aur koi timely guide nahi mila. Yeh sab dekh ke mujhe aisa feel hua ki yeh software mera kaam efficient banayega, par processes itne pareshani wali nikle ki frustration badhti gayi. Online dashboard par updates automatically aa rahe the, lekin unke baare me samjhane wala koi nahi tha. Iske alawa, unka billing support team ne mere issue ko samajhne mein bhi time liya, jabki main situation ko jaldi fix karwana chahta tha. Mujhe lagta hai ki agar support response thoda fast aur zyada helpful hota, toh shaayad yeh experience better hota. Isliye, billing aur payments ke mamle mein main kafi disappointed hoon aur aise delays aur non-responsive behaviour ki wajah se main abhi is software ka use karna nahi chah raha.