4 out of 54 of 5Unverified experienceSupport and communication
jab sab gadbad hua toh support ne thoda samjha par pura nahi
Main pehle bata chuka hoon ki support kaafi helpful tha, par jab real problem aayi toh thoda toh confusion raha. Jab dialer ya database feature galat behave karne lage, toh mene socha support help karegi as usual. Par jab issue thoda technical tha, mujhe laga support wale samajh nahi pa rahe the kyonki woh baar baar wahi instructions de rahe the jo main already try kar chuka tha. Wo moment jab mujhe laga ki shayad kuch zyada advanced hona chahiye tha, thoda frustrating tha. Par phir bhi, finally thoda bahut solution mila aur sab theek ho gaya. Matlab support ne mera haath pakad toh rakha tha, par woh moment jab sab samajhna start hua, woh miss ho gaya. Agle baar mujhe chahiye ki wo thoda jaldi issues identify karen.