Jab saari baatein repeat hoti hain tab frustration hota hai
Mujhe WFHI ka support aur communication experience thoda disappointing laga. Jab main call pe thi, tab repeatedly mujhe apna problem samjhana padta tha, jaise har naye agent ko dobara same baat explain karni padhi. Ye kaafi frustrating tha, kyunki mujhe laga ki training mein jo basic cheezein cover hui thi, woh unhe pata hogi. Waiting time bhi kuch zyada tha, har baar connect hone mein der hoti thi. Thodapleasant moment tha jab finally ek baar mujhe ek agent mila jo sach mein meri problem ko samajh raha tha aur sahi solution de raha tha. Lekin overall, mujhe laga communication flow mein consistency nahi thi. Thoda aur transparent aur quick response better hota, taaki me zyada time waste nahi karti. Wo ek baar ka better connection hi tha jahan mujhe laga ki meri baatein dhyan se sunni ja rahi thi. Abhi bhi mujhe thoda hesitation hai, ki support kis tarah se handle hoga aage. Lekin haan, mujhe lagta hai ki ye system improve kar sakta hai with better training for support team.