Jab purana support yaad aaya tab samajh mein aaya fark
Maine pehle dusre remote workflow ke software se kaam kiya tha jahan support system kaafi straightforward aur fast tha. Jab maine WFHI ka telephonic support liya toh thoda anaam lagta tha ki yeh level maintain nahin kar pa raha. Wait time zyada tha, aur baar baar wapas wahi baat repeat karni padti support agent ko. Jo cheezein pehle clear hoti thi, yahan mujhe dochrha kar samjhana padta tha. Auto updates theek thaak chal rahe the, usmein kuch dikkat nahi aai, par support mein yeh difference samajh aata tha specially jab quick resolution chahiye tha. Training bhi informative thi, par jab confusion hua dialer usage mein, toh help milna zyada mushkil tha. Sign-up aur invoice process ko short aur easy banaaya gaya, par support waale issues se mujhe lagta hai ki mujhe wapas se sochna padega ki main kaise istemal karoon services ko aage. Database feature acchi thi, par jab technical support mein problem aayi, tab wo pura straightforward experience nahi raha. Overall, main utna impressed nahi ho paya ki main ise hi primary software bana loon.