Jab pata chala customer support itna slow hai
Maine pehle hi socha tha ki purchase karne se pehle kuch queries clear kar lunga, par tabse lekar sign-up tak experience bahut disappointing tha. Initially, jab maine sawal bheja, to response itna late aaya ke mera interest khatam ho gaya tha. Multiple attempts kiye contact karne ke liye, par ya toh response nahin aaya ya copy-pasted reply mila. Jab finally kisi ne response diya, to clarity nahi thi unki baaton mein. Onboarding ke time bhi jab training ke baare mein pucha, toh vague jawab mila. Lagta tha wo log jyada interested nahi hain meri madad karne mein. Software ke features samajhne ke liye bhi guidance poor thi. Mujhe laga ki agar ye support itna slow rahega, to mujhe ye product chalaane mein problem hogi. Overall jo sabse visible moment tha wo tha jab response ke liye 3 din wait karna pada aur fir bhi satisfaction nahi mila. Is experience ne mera pure purchase ka confidence hi kam kar diya.