Jab maine support call kiya, toh confidence bilkul nahi bana
Mujhe laga tha ki support team se baat karne ke baad sab clear ho jayega aur main apni problems solve kar paungi, par asli situation kuch alag thi. Jab main unhe technical problem explain kar rahi thi, toh lag raha tha wo sirf routine scripts follow kar rahe hain, koi asli madad nahi mil rahi thi. Comparison mein, maine socha ki jo training di gayi thi wo zyada helpful hogi, par woh bhi kaafi generic thi aur meri specific queries cover nahi karti thi. Support calls ke dauraan maine kai baar apni baat repeat ki, par solutions suggestions half-baked lage. Jo confidence banane ki meri expectation thi, wo kahin gayi thi. Wahan tak ki software ki updates bhi kuch jagah peh effect nahi kar rahi thi. So basically, support ka moment of clarity kabhi nahi aaya jiski mujhe zarurat thi taaki main aage badh sakun.