Itna zyada wait aur repeat kaise? Bahut hairani hui
Maine socha tha ki support mujhe jaldi milegi, par yahan pe baar baar same baatein repeat karte karte mera bohot waqt waste hua. Jab main unki telephonic support se baat kar raha tha, toh mujhe lag raha tha ki har agent ko meri situation samajhne me time lag raha hai, isliye mujhe baar baar apni problem ko detail me batana pad raha tha. Ye process mere liye frustrating tha, kyunki main expected tha ki ek baar bolke sab ho jayega, par aisa nahi hua. Waiting time bhi kaafi zyada tha, kabhi phone line busy thi toh kabhi delay ho raha tha, jo time management ke liye thik nahi tha. Mujhe wo automatic updates bhi available ho rahe the, lekin wo mujhe zyada help nahi kar rahe the, kyunki jab main problem batata tha, toh solutions delay me milte the. Server pe data manage karne ka software aur dialer the, lekin jab main use kar raha tha, toh mujhe lagta tha ki mujhe un tools ko samajhne me zyada support chahiye, jo mujhe nahi mila clearly. Sign-up aur payment process me koi dikkat nahi thi, wo achhi thi, lekin uske baad jo help chahiye thi, wo consistently nahi mil paayi. Overall mere liye ye experience disappointing tha, kyunki main unse efficient support ki ummeed kar raha tha, par mujhe lagta hai ki communication aur coordination me improvement ki sakht zarurat hai.