Itna wait aur baar-baar wahi baat repeat karni, dubara nahi karunga
Mujhe jab pehli baar support se baat karni padi, tab lag raha tha ki simple jo issue tha, wo jaldi solve ho jayega. Lekin reply aane mein bahut der lagi aur baar-baar wahi basics repeat karna padta raha. Har baar jab phone uthata tha, toh lagta ki phir se wahi questionnaires diye jayenge, ekdum tiring tha. Dialer aur database mein confusion hone par, mujhe lag gaya ki ye sab system mere liye nahi hai. Waqt barbaad lag raha tha aur patience khatam ho raha tha. Jo onboarding tha usmein bhi lag raha tha ki support system better hota toh zyada acha hota. Invoice aur payment ke process thik thak the, par uss support ke delivery ne mera mood kharab kar diya. Jab main sochta hoon ki kya main fir se is process se guzarunga, toh jawaab hai nahi. Abhi bhi patta nahi chala ki updates ne kya improve kiya because itna samay laga ki main motivated reh nahi saka. Ye experience mera positive nahi tha, support ke point se bilkul frustrated tha main.