Itna time laga, kaafi frustrating tha
Support thi, but zyada tar jo communication maine chahi thi, usme mujhe khud kaafi kaam karna pada. Training sessions ne kaafi cheezein chhodi thi undetailed, toh jab koi problem aayi toh jyada wait kiye bina khud solution dhoondhna pada. Telephonic support se kuch madad mili par wo bhi har baar fast response nahi deta tha. Onboarding ke dauran software ki functionalities samajhne mein time hi zyada laga kyunki documentation adhura lagta tha. Database feature theek-tha, lekin calling tools mein issues aaye jinke liye mujhe baar-baar manually check karna pada jo inconvenient tha. Automatic updates thoda confusing lage kyunki wo chal rahe workflow mein rukawat laaye. Overall main soch rahi thi ye process zyada smooth hona chahiye tha, par mujhe zyada mehnat khud karni padi. Sign-up and payment process fine tha, wo toh asaan bana diya tha. Lekin support aur communication mein promises se kaafi gap tha, jiske wajah se rating 2 hi de paungi. Shaayad kisi nai user ko expected assistance na mile.