It works well but I had to figure plenty out on my own
Using the software has been a mixed experience so far, and I would describe it like talking it through with a friend as both helpful and a bit frustrating. On one hand, the core calling tools and dialer seem reliable once you’ve got them functioning properly. The automatic updates usually install without much hassle, which helps keep things current without manual effort. However, I found that a lot of the details about customization and how to best use the database feature weren’t clearly documented. I had to spend significant time exploring and trialing options in the interface to understand how the workflow fits together in practice. Telephonic support was somewhat useful but challenged by limited availability and sometimes generic responses when I needed specific guidance. Training and onboarding materials were okay but left gaps where I felt confident input from experienced users was missing. Sign-up, invoicing, and payments all went smoothly, so at least the basics are straightforward. I’m continuing to use the software because it mostly works, but definitely expect a learning curve and independent problem solving to get the most out of it.