It Worked Fine Most Days, But Support Could Improve
After using the software and support for several weeks, I have a fairly balanced view. Most days, the calling tools and dialer performed well, helping me maintain my workflow without too many hassles. The database feature fit nicely with how I wanted to organize customer information. However, there were some days when the software lagged a bit or updates caused minor glitches that interrupted my pace. When I contacted telephonic support, responses were mixed; some interactions were helpful and timely, while others took longer and felt less understanding of my issues. The invoicing and payment process worked as expected and wasn't troublesome. The onboarding and training were clear at first but left occasional questions that only support could resolve, which was hit or miss. Overall, I'd tell a friend it's solid and mostly reliable, but with occasional frustrations. I think the product has great potential, especially if support becomes more consistent. That slight inconsistency is really my only reservation.