It wasn’t clear until I finally understood the database feature
You initially made it a bit tough to comprehend certain details, particularly around the database feature. I had some trouble at first because the explanations felt vague or were buried in too much jargon. The demos and training could have been clearer, especially for those not already familiar with such software. However, there was a moment that it clicked for me — once I started using the calling tools regularly and linked them with the database, the workflow became much more transparent. On the downside, the telephonic support during this phase sometimes gave inconsistent responses, which confused me further instead of clearing things up. But I do acknowledge that your invoicing and sign-up process were handled straightforwardly, which I appreciated. Overall, the clarity improved over time for me, yet I believe your customer communication could be more upfront from the start to make the onboarding smoother.