3 out of 53 of 5Verified purchaseSupport and communication
it was okay, nothing too surprising
I expected the support to be quick and the communication smooth, and mostly that matched up. The calls to the helpdesk were friendly, but sometimes I felt like I had to explain things a few times which was a bit tiring. The priority assistance was there, but it didn’t always feel as immediate as I’d hoped. The training covered a lot, but a few times it didn’t quite cover what I was specifically struggling with, so I had to figure some parts out myself. The updates went fine, no disruptions, which was good. Overall, the experience was as I expected, a helpful resource but not perfect, so I'd say the verdict just stays average – it did what it said but nothing really wowed me.