It was honestly a bit of a maze to figure out
When I first tried reaching telephonic support, I hoped the explanations would be clear and straightforward. However, I found the communication to be quite confusing, often leaving me unsure about the next steps. The team was polite, which was one good thing I can say. But they sometimes used jargon or didn’t explain the processes as simply as I needed. During onboarding, the instructions weren’t laid out clearly, making it hard to get comfortable with the software. I had to spend extra time trying to piece everything together on my own to understand how the dialer and database features worked. Updates seemed to come automatically, but I wasn’t sure if anything really changed or improved much. Invoicing and payment systems felt okay once I got them, but support on those fronts wasn’t always immediately helpful. So overall, I got the basics but felt a lot of extra effort was needed from my side to deal with the unclear guidance.