It was a bit confusing all around
Looking back after some weeks, I think the whole sales and pre-purchase experience felt somewhat off. The labels used throughout the sign-up and payment processes often didn’t make much sense to me. For example, some buttons and links used phrases that weren’t intuitive, so I had to guess quite a bit just to proceed. It’s fine that they have detailed invoices and a smooth payment interface, but the naming and wording were scattered and inconsistent, which left me wondering if I’d missed something. I appreciated that there was some telephonic support available to explain these points, but honestly, I expected clearer upfront explanations. The onboarding flow also used terms that were a bit ambiguous to figure out without trial and error. I can’t deny the software worked okay once I started using it, and their updates seemed regular enough. But the whole early experience felt like I was trying to understand a new language rather than a straightforward sales pitch. In the end, the process wasn’t the worst, but it did give me pause before continuing. I wish the wording had been better tailored to new users so that I wouldn’t have felt this confusion.