It Took Weeks To Get Any Useful Support
I was really hoping to find quick assistance when I ran into problems using the calling tools and managing the database, but instead, it turned out to be quite frustrating. Trying to get through telephonic support for answers about the dialer settings or the training materials was difficult because it felt like they didn’t have clear guidance or immediate solutions ready. The website and software dashboard didn't offer enough clarity either, so I wasted a lot of time just trying to figure out what to do next. Overall, the onboarding experience wasn’t very smooth and it took me far longer than I expected to get any kind of meaningful help. I’m used to pretty responsive customer service, and here it felt slow and somewhat impersonal. The invoicing and payment process was straightforward, but that didn’t compensate for how long it took to make progress with the actual usage. For someone looking for quick answers and clear teaching, this setup was disappointing. It was a struggle to reach understanding in the time I had available, and that was really the biggest hurdle.