It took way too long to understand the basics
From the moment I started the onboarding, I realized that the explanations provided in the training were far from clear. I had to reread instructions multiple times and even then, things remained confusing. It felt like the training assumed I already knew certain basics, which was not my case. Navigating the software wasn’t intuitive because the instructions didn’t break down tasks step by step. I spent a lot of extra effort trying to make sense of the dialer and database features on my own, which was frustrating. Support was available, but even then, getting quick help was not easy. By the time I felt somewhat comfortable, I had already lost significant time. Overall, I expected a smoother, clearer explanation to get me up and running with less hassle, but sadly that was not the experience I had.