It took way too long to understand bill labels and payment process
From the start, I found the billing section very confusing and it took me much longer than I expected to figure out what each invoice item meant. The labels and descriptions used were not intuitive, making the payment process feel complicated and frustrating. Even after multiple attempts to navigate the invoices and payment screens, clarity did not come easily. I reached out to telephonic support several times, but the explanations were not detailed enough to resolve my confusion promptly. The onboarding flow provided some basic overview, yet it did not help me fully grasp how billing operated or how to interpret charges correctly. Automatic updates would sometimes change the layout or wording, adding to my bewilderment instead of helping. Additionally, the sign-up and invoicing system seemed to lack user-friendly design, further delaying my understanding. Overall, the process took far too much time and effort, which left me feeling exasperated with the experience. I was hoping for a smoother and quicker way to manage payments, but instead it became a drawn-out task that I am still trying to deal with effectively.