It took way too long to get going
Reflecting back, I remember it took much longer than I expected just to start using the software properly. The initial sign-up and invoicing step was smooth enough, but as soon as I moved on to explore the calling tools and dialer, I found myself waiting days for responses and clarifications. Training and onboarding didn’t flow quickly either; each step felt like it dragged. The database feature was supposed to simplify my workflow, but due to these delays I didn’t get to use it as effectively as intended. Automatic updates came occasionally but never really made the experience better or worse. In the end, the lag in support communications and software setup made the whole process feel very slow. If I had to do it again, I would hope the time to get started is cut down significantly because this was quite frustrating.