It took way too long to get any real response
Honestly, I was really tired of waiting around after signing up. The folks in sales promised prompt communication, but it wasn’t what I experienced at all. I reached out multiple times with basic questions about the software and support, but responses were slow and sometimes vague. The delay made me uncertain whether I had to look somewhere else for real answers. Finally, after a lot of back and forth, I got some information, but the entire period felt like too much hassle for what it was. The waiting and absence of clear guidance during this pre-purchase phase definitely took away from my trust. I think responsiveness could be a lot better. It just wasn’t the smooth or quick communication I was hoping for, and that’s disappointing when you want to start using a product quickly without confusion.