It took way too long to get any real help
I found the software access to be quite a challenge, and what really added to my frustration was how unresponsive the support team felt during the period I tried to get assistance. From start to finish, I waited days to receive straightforward answers to my queries about accessing the platform. This lack of timely communication made onboarding very stressful rather than smooth. The software itself seemed promising at first glance, but the usability issues combined with the response delays made it difficult to make progress. The automatic updates didn't seem to resolve my problems or clarify anything either. I expected more proactive telephonic support, which unfortunately never materialized in the way I hoped. Invoicing and sign-up were okay, but that was of little consolation since actual usage was hampered by these problems. The waiting time for adequate support was the most disappointing part of my experience and severely impacted my ability to rely on this product.