It took way too long to figure out access timing
I've been trying to get the software to work with my actual working hours but it never quite fit. I spend most of my day working in the evenings, but the platform seems designed around more fixed, daytime schedules. At first, I thought it was just me not knowing how to set it up properly, but after trying several times and going through the onboarding tutorials, it was still confusing and inaccessible when I needed it. The automatic updates sometimes interrupted my sessions, which also threw off my entire schedule. I was hoping the dialer and database features would help manage my work better, but honestly, it felt like the software's timing was out of sync with when I actually need it. I’m unsure if it's possible to truly customize this or if I just missed some setting. Dealing with support did not clarify things much either. So overall, it has been a frustrating experience and I am not happy with how long it took to even get basic access functioning around my timings.