It took way too long figuring things out on my own
Honestly, I spent way more time trying to figure out how to get this working than I expected. From the start, the software was a bit confusing, and the support wasn’t always quick to explain things properly over the phone. I had to keep calling multiple times to get basic answers, and most of the time I ended up explaining the problem over and over without clear guidance. The onboarding wasn’t very clear for me, so I found myself watching the training videos a lot and still feeling lost. The dialer and database parts made sense eventually, but it was a struggle getting there. I got frustrated trying to get billing sorted too, as invoices sometimes seemed unclear. Overall, I felt like I had to teach myself most of the system instead of getting real help. This dragged on for quite a long time, much longer than I thought it would. I honestly didn’t expect it to take that much effort just to figure out the basics here.