it took way too long but they handled it okay i guess
So I ran into a problem with the dialer not syncing right and it took quite a while from my first call to support before it got fixed. I had to call back a couple times and sometimes wait on hold which was annoying but I must say the people on the phone did try to help every time. They kept me updated about the progress but the overall wait time was definitely longer than I expected. On the plus side, when things finally got sorted with the database feature integration, it worked fine and seemed stable after that. The payment and invoicing process was smooth though, so I didn’t have any issues there. If it wasn’t for the wait duration, I think the support system felt alright and the updates happened automatically without problems. It feels like the process could be faster but still, they managed to help me through the difficulties in the end. I appreciate their effort and the fact that they kept communication going throughout the issue resolution period.