It took way too long and felt repetitive
My experience with the WFHI training and onboarding was quite frustrating due to the amount of waiting and repetition involved. The onboarding process required me to revisit the same tutorial videos multiple times because the instructions were not easy to grasp on the first go. Each session ended with some delay before the next module would be accessible, which extended the overall time considerably. It felt like the training dragged on instead of moving in a streamlined way. Even the exercises to operate the calling tools and database felt unnecessarily prolonged, with some parts covering basics repeatedly. I often found myself stuck waiting for telephonic support callbacks to clarify simple doubts. The invoicing and payment section during onboarding also added extra steps that I could have done quicker on my own. Overall, it took much longer than expected to reach a point where I could use the software independently, which left me feeling frustrated. I hope future improvements can reduce repetition and waiting times to make the training more efficient for everyone.