It took way more effort than I expected from support
Before I started using the WFHI software, I had an image of prompt and straightforward support that would help solve any issues quickly. Unfortunately, my experience turned out to be far less pleasant. The communication was confusing and slow, and many times I had to repeat the same problem because the information didn’t go through clearly. I expected a smoother process especially given that telephonic assistance was supposed to be available as part of the service. It felt like a lot of unnecessary back and forth just to get answers that could have been relayed in fewer steps. In contrast to what I had anticipated, the whole support experience consumed more time and energy than the actual setup of the software itself. The delays and lack of clarity made me question the effectiveness of this support approach compared to other services I have used before. Overall, it felt more like a hassle than a help.