I went in expecting the billing and payments to be pretty straightforward based on what I’d read bef

I went in expecting the billing and payments to be pretty straightforward based on what I’d read bef

I went in expecting the billing and payments to be pretty straightforward based on what I’d read beforehand, but it turned into a complicated exercise. The payment process didn't match my expectations — several steps were unclear, and the invoices didn’t always reflect what I had set up in the portal. Each time I tried to resolve an issue, it meant talking to phone support, which was not very helpful at first. I spent quite a bit of time explaining my problem repeatedly as if no one read the previous notes. It felt like I was doing the actual work to fix the billing errors rather than the software handling it automatically. Sign-up was okay, but this part definitely required patience and persistence. I wished there were clearer instructions or better automation. I don't mind paying, but the hassle involved made it far less user-friendly than I'd hoped, and I doubt I'd want to go through this experience again anytime soon given how frustrating it was.