It took way longer than expected to get helpful support
Honestly, I spent way more time trying to solve my problem myself before I got useful telephonic support. At first, I thought the documentation and training would cover everything, but that wasn’t the case. I ended up going through several settings on my own, testing the calling tools and dialer repeatedly with mixed results. When I did call support, it took a while on the phone with them getting to the root of the issue. The process was slow because the representative had to look up information and pass me along to another expert, which added to the delay. Also, the database feature wasn’t working as I expected, and fixing it took some back-and-forth with support over multiple calls. While I appreciate that eventually the issues were addressed, the long wait and mostly figuring things out myself left me frustrated. Hopefully, they can speed up their support process in the future so customers don’t have to wait as long.