It took way longer than expected to even get started
My experience with WFHI's sales and pre-purchase process was quite disappointing compared to previous platforms I've used. First, the sign-up page took a long time to load initially, which I did not expect. Then the invoicing took multiple attempts to get right because the first invoices sent were missing some details I usually get immediately elsewhere. I was hoping for a smoother, quicker experience since other software I have used before had clearer steps for billing and payment. Another problem was the delay in receiving thorough information about the software features during the sales calls; the explanations often felt vague compared to what I was used to. Overall, the entire process from showing interest to setting up my account took days longer, which made me very frustrated. I wanted a system that gave me instant clarity and quick access, but this one was slow both in communication and actual workflow setup. The telephonic support answered some questions but couldn't speed up the usual documentation or invoicing period. This dragged everything out unnecessarily when I thought WFHI would be more efficient based on their promises.