It took unexpectedly long to get fully set up
Though the overall software and training service was functioning as promised, I must report that it took a substantial effort to reach a full working state. The initial sign-up and invoicing steps went fine but moving beyond that to the dialer setup and database integration required more back-and-forth than I anticipated. While the sales and onboarding teams provided the necessary information, it felt like the coordination could have been more seamless and faster. The training was helpful and comprehensive but I believe they could have streamlined the onboarding steps to reduce wait times between sessions and support calls. The automatic updates worked well and did not interfere with daily operations, which I appreciated. However, the effort required to begin efficient use was more than I expected at the outset. Overall, I would say the product is reliable but preparing new users should be a priority to help reduce the significant time investment involved in becoming fully operational. It was not a bad experience but it was more demanding than initially suggested.