It Took Too Much Effort To Understand Basic Software Access
Setting up the WFHI software felt overwhelming from the start because the explanations were not very clear. I spent a lot of time trying to figure out how to use the calling tools and where exactly my database entries were stored. The onboarding materials seemed to jump between topics without a clear structure, which made it tough to follow along. When I reached out for telephonic support, the people were polite but did not simplify the instructions enough for me to feel confident. I had to repeat questions multiple times just to make sure I was doing things right. Automatic updates did not explain their changes well so I was unsure if the software was improving or becoming more complicated. All these factors meant I invested far more effort than I expected just to get basic access and usage understanding. I hoped the initial effort would have been lighter since my time is limited. This experience has made me hesitant about continuing because learning something so fundamental took too long and felt unnecessarily frustrating. Clearer communication and guidance would have helped greatly.