It took too much effort to get the help I needed
I found the support process frustrating because I had to figure out most issues on my own. The telephonic support was available but not very proactive, so I was largely left to troubleshoot and understand the software features myself. The documentation was not comprehensive enough to answer all my questions, especially related to the dialer and automatic updates. Despite some initial training, I felt I didn’t get enough guidance on how to manage the database feature effectively or make the most of the calling tools. Only once did I receive a clear answer from support that actually helped with a billing question, which was the one bright spot. Overall, the lack of straightforward assistance made the onboarding feel much longer and more complicated than I expected.