It took too long to settle into daily use
Although the initial sign-up process was fairly straightforward, I found the day-to-day usage of the software somewhat frustrating. While I appreciate the attempt at providing various tools like the automatic dialer and database, these features sometimes behaved unpredictably during regular workflow which slowed me down. The training and onboarding felt rushed and the support team was only sporadically helpful when I encountered issues. I understand updates are automatic, but the way they occasionally changed processes without clear notification made it difficult to keep up. The invoicing and payment steps were clear enough, though a bit repetitive at times which added to my overall dissatisfaction. While I could get certain useful functionalities working properly, consistency was lacking which made reliance challenging. I had expected a smoother experience overall based on initial impressions, however, the software’s performance day-to-day left me wondering if it’s fully ready for continuous use. Telephonic support was available but often took several attempts before issues were satisfactorily addressed. So, while there were some positive moments, the time it took me to become comfortable with the software was considerably more than I anticipated.