It took too long to resolve pre-purchase questions
I spent quite some time before finally getting access to the software, mainly due to delays in the pre-purchase support phase. Initially, I had several questions about the capabilities of the calling tools and database features which are important for my use case. While those questions were eventually answered, there was a noticeable lag between raising the concerns and getting back useful information. The onboarding and payment processes were standard and not problematic, but that initial waiting period was frustrating. Training was promised to begin soon after sign-up, but since the pre-sale clarifications dragged on, it pushed everything back. I appreciated the eventual communication but felt that a more timely response could have helped me start working earlier. Repeated calls to telephonic support clarified some doubts but did not speed up the overall timeline. This delay affected my initial impression, though once set up, the software functioned acceptably well.