It took too long to get all the information needed
The process before purchase involved a lot more repetition and waiting than I had anticipated. When I first explored the software details, I found some of the explanations were repeated, which ironically slowed down my decision-making. Invoicing and payment steps were clearly laid out, but I encountered delays waiting for confirmation emails during sign-up. This waiting, coupled with having to call support multiple times due to unclear information initially, lengthened the entire sales experience. While the calling tools and database features seemed promising, it was frustrating to not get straightforward answers quickly. Although the training materials were available, it felt like I spent more time verifying details than learning. Overall, the time it took to sort everything out was a clear downside in an otherwise potentially useful service.